Refund policy

At BabyCove, we are committed to delivering high-quality baby products. If you experience an issue with your order, we're here to help.

Damaged Items

If your order arrives damaged, you may be eligible for a refund or replacement.

To process your request, please email us at babycovecare@gmail.com within 48 hours of receiving your order with:

  • A clear 360° unboxing video starting before opening the package.
  • The shipping label must remain clearly visible throughout the video.
  • Clear photos or videos showing the damaged product.

Please note: Claims submitted without a complete unboxing video may not be approved.

Wrong Item Received

If you receive an incorrect product, we will gladly arrange to send the correct item.

To request a replacement, please contact us within 48 hours of delivery and provide:

  • A complete 360° unboxing video recorded from before opening the package.
  • The shipping label must remain clearly visible throughout the video.
  • Clear photos of the incorrect item received.

Once your claim has been verified:

  • You do not need to return the incorrectly received product. You may keep it.
  • We will dispatch the correct product after verification.
  • Only the shipping and handling charges for the replacement shipment will need to be paid by the customer. The replacement product itself will be provided at no additional product cost.

Refund Eligibility

Refunds are only available if:

  • The product arrives damaged during transit.
  • Your claim is supported by a valid unboxing video and required evidence.
  • The issue is verified by our support team.

Refunds Are Not Available For

Refunds or replacements will not be provided for:

  • Change of mind.
  • Incorrect order placed by the customer.
  • Minor variations in color or appearance due to screen settings.
  • Damage caused after delivery.
  • Claims made without the required unboxing video.

Processing Time

Once your claim is approved:

  • Replacement orders are typically shipped within 2–5 business days.
  • Approved refunds are processed within 5–10 business days to the original payment method.

Contact Us

If you have any questions regarding your order, please contact us:

BabyCove Support
📧 babycovecare@gmail.com